SERVICE CALLS

Please utilize the following procedures to contact us

In an effort to better serve our customers, WHECO has assimilated the following service contact procedures to ensure timely , effective and efficient response to service needs.

Regular Business Hours (7:30am to 5:00pm CST weekdays)

All calls should be directed to WHECO offices

Primary Contacts Phone
Ken White (817) 244-6660
Brian Sisneros
Jerry Raper

After Hours, Weekends, and Holidays

Initial calls should be directed to WHECO offices. If no one is at the office to take your call, press 2 for a list of service technicians that may be contacted to help you with your problem. If the service tech does not answer or return your call right away, please try one of the other contacts listed. A list of technicians is provided below for reference.

Name Mobile # E-Mail
Ken White (817) 253-7517 ken@whecocontrols.com
Rick Richardson (817) 253-9964 rick@whecocontrols.com
Jim Jones (817) 253-7519 jim@whecocontrols.com
Brian Sisneros (817) 253-7516 brian@whecocontrols.com

Service Call Response Classifications

CODE RED IMMEDIATE response is required.
CODE YELLOW Sometime TODAY will be satisfactory
CODE BLUE Today or tomorrow will be satisfactory
CODE WHITE In the near future, not an emergency

Utilization of the above referenced codes will help our personnel understand the priority of the call so that we may better meet your needs.

PROPOSALS / ESTIMATES / INQUIRIES

Please let us know if we can help you!

Primary Contacts E-Mail Phone Fax
Kent Meyerhoeffer kent@whecocontrols.com 817-244-6660 817-560-3263
Jerry Raper jerry@whecocontrols.com